Frequently Asked Questions

How do I place a 3D printing order?

Fill out our Online form and we will contact you as soon as your order is finished. Please send all questions and queries to innisfail@prl.ab.ca. We will do our best to answer any questions you have.

How long does 3D printing Take?

The length of time it takes to print an object depends on the size of the project. The printing process can take anywhere from 15 minutes to over 24 hours, depending on the size and complexity of the file. If there are technical difficulties with the file, that will also increase the time required.

If you would like to know how long your order will take to print, submit the file as normal and ask for a print time estimate in the "additional information" section of the submission form. We will get back to you with how long we expect the print to take. Wait times may vary so plan ahead.

What type of file formats do you accept?

Our printer accepts .stl and .obj formats. Please don't send image files (.jpg,.gif, .png, ect.) as these are incompatible with 3D printing software.

What kind of material do you use for printing?

We use PLA - a plant-based plastic filament. Please not that while chemical leech is unlikely with this filament, it is not considered completely food safe. Use discretion when using this material to store or prepare food.

Can I print in more than one colour?

Our printer can only print objects in a single colour at a time. though you're more than welcome to spruce it up with a paint job! Our current colour selection is on the online form and if we run out after you have submitted your form we will let you know.

What will it cost to have something Printed?

We charge $2.00 set-up fee, plus $0.15 per gram of the material used, including any support material.

Where do you find designs?

There are many website and places to get designs. However, the most popular place to start is www.thingiverse.com. This will give you a good overview of the types of printable projects out there. You can also find other websites by doing a simple search. Not all designs uploaded are printable, so be sure you do your research and read all the information about the design you want to print.

Can I make my own design and print it?

YES! There are many programs out there to do 3D design. If you're a beginner, you may want to use www.tinkercad.com. However, if you prefer to purchase a program or do more in-depth artistic designs there are a vast array of programs to choose from. If you design something yourself and send it to be printed you are responsible for ensuring your design is printable.

How does it work?

There are many factors involved in the printing process. However, the basic concept is that the replicator heats up the filament (a plastic string) and pushes through the tip of the extruder in a tiny bead. The line is laid and the plastic dries immediately in place. The object us built up layer by layer until it is completed.